Mitch Tulloch, a Microsoft Most Valuable Professional and lead author of the just-published (and hot-selling) Windows 7 Resource Kit (Microsoft Press, 2010; ISBN: 9780735627000; 1760 pages), has created a short e-book called “What You Can Do Before You Call Tech Support.” Here are the opening paragraphs:
Your sound card has stopped working, your computer seems sluggish, the network is down, your hard drive is clicking, you can’t view a website, your monitor is hard to read, your new webcam isn’t working, your favorite program won’t run, and a funny burning smell is coming from your computer. What can you do on your own to try to troubleshoot the issue before you pick up the phone to call tech support?
If you’re running Windows 7, quite a lot. Microsoft has included a lot of self-support tools in Windows 7 that you can try using before you seek the help of others, and we’ll examine these in a moment....
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